Transforming B2B E-Commerce into a Scalable Digital Growth Engine

A decade of building and evolving Udea's digital commerce platform Turned a legacy commerce platform into a scalable digital engine that supports future growth and operational efficiency.

UDEA is a leading organic wholesaler in the Benelux, supplying retailers and partners with a wide portfolio of sustainable products. As digital expectations increased across the supply chain, B2B e-commerce became a critical strategic capability rather than a supporting channel.

The existing platform limited scalability, performance, and flexibility. To support continued growth, digital commerce needed to evolve from an operational necessity into a structured growth engine.

"We’ve been working with Proshore for close to a decade, and it’s always felt like a real partnership – not just a supplier-client relationship. They know our business, they’re proactive, and they’ve grown with us."
Luc Heijl
Omnichannel Manager & Product Owner, Udea

The challenge

The legacy B2B platform struggled to keep pace with evolving customer requirements and increasing transaction volumes. Performance bottlenecks, limited flexibility, and complex integrations slowed innovation and created operational friction.

At the same time, the organization required stability and continuity. The transformation had to strengthen the digital foundation without disrupting daily operations or commercial momentum.

UDEA needed a scalable, future-ready commerce platform that could support growth while improving internal efficiency and customer experience.

The Approach

Proshore's embedded team works as part of Udea's digital organization, operating inside their systems, their tools, and their processes.

The focus was not only on technical renewal, but on creating a stable architecture that supports ongoing innovation, seamless system integration, and performance optimization.

Delivery was structured in close collaboration with internal stakeholders, ensuring business priorities and technical execution remained fully aligned.

Impact

Established a scalable digital commerce foundation
Improved platform performance and reliability
Reduced operational friction across systems
Enabled continuous digital improvement without disruption

Key initiatives

1
Rebuilt the digital commerce foundation to support scalable growth and long-term platform flexibility.
2
Enhanced digital performance and usability to strengthen the commercial impact of the B2B channel.
About the client

UDEA is a leading organic wholesaler in the Benelux, supplying retailers and partners with a wide portfolio of sustainable products. As digital expectations increased across the supply chain, B2B e-commerce became a critical strategic capability rather than a supporting channel.

Partner for 10+ years
A decade of building and evolving Udea's digital commerce platform
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